Jada Williamson serves as Onboarding Manager at Xendoo, acting as the central point of alignment between clients and internal teams to ensure a consistent, high-quality onboarding experience. She plays a key role in setting clients up for long-term success by coordinating across departments and establishing clear expectations from the start of the relationship.
Jada brings more than five years of experience in customer success, with a background in both client-facing and leadership roles. Since 2019, she has worked directly with customers while leading teams and managing operations, giving her a strong understanding of how service delivery, communication, and process work together. Her experience in retail management and real estate provides valuable perspective into client needs, operational decision-making, and financial considerations across different industries.
Her areas of expertise include customer success and client experience, onboarding strategy, financial operations, and cross-functional alignment. She is known for her ability to bridge customer relationships with internal execution, ensuring clients receive clear guidance, reliable support, and a smooth transition into Xendoo’s services.
Jada holds a Bachelor of Science in Finance, is a licensed real estate agent, and is Xero certified.
Outside of work, Jada values time with family and friends, lifelong learning, and personal development, and enjoys encouraging others by sharing her experiences.
